Customer Service in Playfina Australia
For this company, users must have an exciting and hassle-free gaming experience, as well as that relationships with online casinos are of a trusting nature. To this end, Playfina Australia has created a customer support department, which consists of professional managers. They have the necessary knowledge and skills to resolve issues of any complexity, give valuable advice to players, and take into account various requests and suggestions. Managers use an individual approach to each player so that the instructions are not formulaic in nature, but respond to user requests. The area of responsibility of the support department includes the following issues:
- Resolution of technical problems;
- Verification of profile and bank account;
- Handling complaints;
- Resolving disputes between the company and the player;
- Answers to questions.
Methods for communication in Australia
Playfina Australia offers several options that players can use to seek assistance. Each of them has its own characteristics and advantages.
This is the traditional method that is used by most users. Thanks to email, players can describe their problem in detail, file a complaint, or ask a question. In addition, this option allows you to attach the necessary files or images. All requests must be sent to [email protected]. However, it may take up to 48 hours for a support employee to review the email and provide a detailed response.
Live chat
If the user wants to quickly resolve the problem and return to the game, then they should use live chat. This method of communication is located on the official website in the lower right corner. The player must provide their username as well as their email address to initiate a conversation. The manager will ask several clarifying questions to better understand the problem and provide an appropriate solution. As a rule, resolving the problem will take no more than 1 hour.
Social networks
The most effective way to communicate with an audience today is through social networks. Playfina Australia has created accounts on the most popular social networks to inform players about new promotions, games, and other events. In addition, there users can ask their questions regarding the game. The company has the following accounts:
- Telegram: https://t.me/+T485g3ppnrpmZDA6;
- Facebook: https://www.facebook.com/playfina;
- Instagram: https://www.instagram.com/playfina_official/;
Twitter: https://twitter.com/playfina_casino.
Notes
Customer Service will endeavor to respond to any request as quickly as possible. However, in some cases, the response time may be extended due to the need for additional investigation.
If the user is dissatisfied with how the manager resolved the problem, then the issue is referred to the company management for consideration. In addition, they also have the right to contact local authorities.