Playfina Support in New Zealand
Players at Playfina can seek help or ask questions whenever they need it. If they’re feeling worried or experiencing any issues, they have options available:
| Ways to contact | Where to find |
| FAQ Section | Below the main page of the site |
| Live chat | Tab Support in the menu at the header |
| [email protected] |
These resources are designed to ensure that players have a smooth experience and can resolve their concerns easily.
FAQ Section
Players can start by checking out the FAQ section, where they might find answers to common questions such as:
- Information on which cryptocurrencies you can use;
- Offering for VIP players who prefer high stakes;
- Average times for withdrawals;
- Details about welcome bonuses that don’t need promo codes;
- Answers to common questions to help users navigate their services.
This page is constantly growing as Playfina adds new popular inquiries which the support team gets in other sources.
Every site visitor can see this section on the home page below the information on the games. To see the answers just click the lines with questions.
Live Chat
If the FAQ section doesn’t have the information they need, players can reach out to Playfina’s support team through the live chat. To find it follow this instruction:
- Open the Playfina site.
- Click on the sandwich menu in the upper left corner.
- Choose and tap the line Support below.
- Enter your name and email in the window in the bottom right corner.
- Click the button “Start the Chat” to proceed.
In case you communicate with support on your mobile device, stay on this page not to interrupt the talk. The managers work every day and respond immediately. If you can’t get the answer for a long time, check internet connection and try again as the team is always within reach.
Live chat is the best variant when you have some immediate questions. It has additional functions – you can get the transcript of your dialogue with the manager and move the chat to your mobile phone. These functions are hidden under the three dots in the upper left corner of the chat window.
The other way to connect with the support managers is to send an email to [email protected]. Playfina’s team is ready to assist promptly and effectively. You will be able to add any documents or photos to prove your letter. This variant is better for less urgent problems and takes a longer time to get an answer.