Playfina customer support

The company strives to ensure that every player on the site has a fun and problem-free time. However, even if visitors have questions, Playfina Ireland will quickly dispel all doubts and help them get back into the game. For this purpose, the website has a 24/7 customer support service. This department consists of professional managers who have the necessary knowledge in various fields. In addition, thanks to good communication skills, as well as an individual approach, users can count on a high-quality resolution of the problem. The support department will help players with the following:

  • Go through the verification process or the Know Your Client procedure;
  • Solve technical problems that arise while playing or performing financial transactions;
  • Consider complaints in case of violation of user rights;
  • Resolve a dispute that may arise between the company and the player.
Playrina - 24/7 support service for Irish players

How to get help?

Playfina Ireland offers three main methods through which punters can submit their queries and resolve the issue. Each of them has its own characteristics and advantages, and will also be most suitable for certain situations.

Live Chat 

This is the fastest way to get help. The user just needs to open the dialog box, which is located on the official website in the lower right corner, and specify account information. After this, the support manager will ask clarifying questions and within 20 minutes will give the necessary recommendations that will help you return to the gameplay.

Email

This option is traditional and most popular among players. The advantage of email is the ability to describe the problem in detail, as well as attach the necessary files and screenshots. Moreover, this method is suitable for absolutely all types of requests. However, it may take up to 24 hours to review the letter and receive a response. All requests should be sent to [email protected]

Social media

In the modern world, the most convenient and effective way to communicate with players is through social networks. Playfina Ireland has accounts on several social networks to keep up with trends, know the needs of users, and also keep them informed about all important events. Additionally, bettors can ask questions or get help through this method. Playfina is present on the following social networks:

Notes

Our support staff will do everything possible to resolve the request as quickly as possible and help the user resolve the problem. However, in some situations, the company may need additional time to review details or request more data from punters.

In some cases, the manager cannot resolve the problem, after which it will be referred to the company management. Users also have the right to contact local authorities if their rights have been violated.